The 1st Choice.

The Right Choice.

Commercial Debt Collection

Multilingual Services

We provide B2B debt collection solutions to a variety of clients from individual contractors through to SMEs and large corporations.

Our tailored approach is proportionate and targeted to the debtor and the size of the debt, aiming to resolve the case at the earliest stage possible, but we are able to leverage our network of counsel to commence legal action if needed.



To ensure your bad debt does not get lost in translation, we provide our full range of services in the 2 main languages of the US:

English           Spanish         

We speak to your customers in their native language for collections as well as drafting court correspondence in these 3 main languages.



Data Driven Analytics

and Reporting

We provide clients with uninterrupted, on demand access to customer data so they can make data driven decisions about their customers and their cashflow.

We understand that high quality data allows for prompt responses and that high quality reporting analytics are vital for providing immediate and effective solutions.

We offer various options to manage the reporting and analytic processing of your data and provide on demand access to important key results and metrics.

Specialty Staffing and Training

Performance

Our track record and excellent success rates come from working to strict collection timelines and KPIs.

Our agents ensure they follow the most adequate process for each case, quickly determining what procedure is best to follow next in each instance.

Scrubbing customer data  ensures its integrity, accurate and compliant to use.

We support our staff with continuous training, guidance and monitoring to ensure they have the necessary skill set and experience to be successful debt collection professionals.

They are fully trained in State and Federal rules as well as on how to provide excellent customer service while being good negotiators.



First Party Collections

Customizable Data Management

Our support team will work on first party collections using your own brand and contact details to collect debt on your behalf.

We work as a direct part of your company ensuring your well-established good customer relations are maintained whilst keeping your own employees from being distracted from what they do best.

 

With our fully customizable data management systems, we not only provide transparent, real-time access to results online but we can customize them to fit our clients’ individual needs.

1stChoice can accommodate your business processes and replicate your internal reporting requirements if needed.

Compliance and Licensing

We maintain a comprehensive set of compliance and security certifications and attestations to protect our clients’ and their customers’ data and communications.

Our software and technology meets all current compliance requirements and the latest data protection laws.

We provide full training to our staff in data privacy and have strict information security controls in place to ensure our clients receive a high quality, compliant service.